Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.
Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?
Answer : C
Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC’s sales team?
Answer : A
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an AI Specialist take to make this option available to NTO?
Answer : C
When configuring a prompt template, an AI Specialist previews the results of the prompt template they’ve written. They see two distinct text outputs: Resolution and Response.
Which information does the Resolution text provide?
Answer : C
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content safe and inclusive, utilizing the Einstein Trust Layer’s toxicity scoring to assess the content’s safety level.
What does a safety category score of 1 indicate in the Einstein Generative AI Toxicity Score?
Answer : C
Which use case is best supported by Salesforce Einstein Copilot’s capabilities?
Answer : A
A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features.
Which Einstein Generative AI feature should an AI Specialist recommend to help the rep get the details they might have missed during a conversation?
Answer : C
Universal Containers wants to use an external large language model (LLM) in Prompt Builder.
What should an AI Specialist recommend?
Answer : B
Universal Containers implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not deleting activities from the past 7 days.
What is the reason for this issue?
Answer : C
Universal Containers is planning a marketing email about products that most closely match a customer’s expressed interests.
What should an AI Specialist recommend to generate this email?
Answer : A
An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.
What is causing the problem?
Answer : B
Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to this use case?
Answer : B
What is the correct process to leverage Prompt Builder in a Salesforce org?
Answer : B
Universal Containers wants to be able to detect with a high level of confidence if content generated by a large language model (LLM) contains toxic language.
Which action should an AI Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?
Answer : C
An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.
What should the AI Specialist do to identify the root cause of the problem?
Answer : B
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