Certified AI Specialist v1.0

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Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time consuming for both UC’s sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency.
Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?

  • A. Einstein Recommendation Builder
  • B. Einstein Copilot Action: Query Records
  • C. Einstein Prompt Builder and Prompt Templates


Answer : C

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC’s sales team?

  • A. Call Insights
  • B. Call Explorer
  • C. Call Summaries


Answer : A

Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an AI Specialist take to make this option available to NTO?

  • A. Turn on Einstein Copilot.
  • B. Turn on Prompt Builder.
  • C. Turn on Einstein Generative AI.


Answer : C

When configuring a prompt template, an AI Specialist previews the results of the prompt template they’ve written. They see two distinct text outputs: Resolution and Response.
Which information does the Resolution text provide?

  • A. It shows the response from the LLM based on the sample record.
  • B. It shows which sensitive data is masked before it is sent to the LLM.
  • C. It shows the full text that is sent to the Trust Layer.


Answer : C

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content safe and inclusive, utilizing the Einstein Trust Layer’s toxicity scoring to assess the content’s safety level.
What does a safety category score of 1 indicate in the Einstein Generative AI Toxicity Score?

  • A. Moderately safe
  • B. Not safe
  • C. Safe


Answer : C

Which use case is best supported by Salesforce Einstein Copilot’s capabilities?

  • A. Bring together a conversational Interface for Interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
  • B. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.
  • C. Enable data scientists to train predictive AI models with historical CRM data using built-in machine learning capabilities.


Answer : A

A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features.
Which Einstein Generative AI feature should an AI Specialist recommend to help the rep get the details they might have missed during a conversation?

  • A. Sales Summary
  • B. Call Explorer
  • C. Call Summary


Answer : C

Universal Containers wants to use an external large language model (LLM) in Prompt Builder.
What should an AI Specialist recommend?

  • A. Use Flow and External Services to bring data from an external LLM.
  • B. Use BYO-LLM functionality in Einstein Studio.
  • C. Use Apex to connect to an external LLM and ground the prompt.


Answer : B

Universal Containers implemented Einstein Copilot for its users. One user complains that Einstein Copilot is not deleting activities from the past 7 days.
What is the reason for this issue?

  • A. Einstein Copilot Delete Record Action permission is not associated to the user.
  • B. Einstein Copilot does not have the permission to delete the user’s records.
  • C. Einstein Copilot does not support the Delete Record action.


Answer : C

Universal Containers is planning a marketing email about products that most closely match a customer’s expressed interests.
What should an AI Specialist recommend to generate this email?

  • A. Custom sales email template which is grounded with interest and product information
  • B. Standard email draft with Einstein and choose standard email template
  • C. Standard email marketing template using Apex or flows for matching interest in products


Answer : A

An AI Specialist turned on Einstein Generative AI in Setup. Now, the AI Specialist would like to create custom prompt templates in Prompt Builder. However, they cannot access Prompt Builder in the Setup menu.
What is causing the problem?

  • A. The large language model (LLM) was not configured correctly in Data Cloud.
  • B. The Prompt Template Manager permission set was not assigned correctly.
  • C. The Prompt Template User permission set was not assigned correctly.


Answer : B

Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing autolaunched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an AI Specialist apply the power of conversational AI to this use case?

  • A. Configure the Integration Flow Standard Action in Einstein Copilot.
  • B. Create a custom copilot action which calls a flow.
  • C. Create a Flex prompt template in Prompt Builder.


Answer : B

What is the correct process to leverage Prompt Builder in a Salesforce org?

  • A. Select the appropriate prompt template type to use, select one of Salesforce’s standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.
  • B. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
  • C. Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.


Answer : B

Universal Containers wants to be able to detect with a high level of confidence if content generated by a large language model (LLM) contains toxic language.
Which action should an AI Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

  • A. Create a flow that sends an email to a specified address each time the toxicity score from the response exceeds a predefined threshold.
  • B. Access the Toxicity Detection log in Setup and export all entries where isToxicitvDetected is true.
  • C. Create a Trust Layer audit report within Data Cloud that uses a toxicity detector type filter to display toxic responses and their respective scores.


Answer : C

An AI Specialist has created a copilot custom action using flow as the reference action type. However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting.
What should the AI Specialist do to identify the root cause of the problem?

  • A. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
  • B. In Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
  • C. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.


Answer : B

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Exam contains 81 questions
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